An American Airlines Boeing 787-8 lost one of its passenger doors in a ground incident at Dublin Airport, Ireland, on Sunday, July 9.
According to the carrier, the door was ripped off by the jet bridge that was connected to the aircraft. At the time of the occurrence, the jet was being prepared for Flight 723 bound for Philadelphia and there were no passengers or crew on board.
“An American Airlines aircraft was damaged due to a jetbridge malfunction at Dublin Airport (DUB). No customers or crew were on board at the time and there were no reported injuries,” said the carrier in a statement sent to some outlets.
“We sent a replacement aircraft to operate the affected flight which is now expected to depart this afternoon. We apologize to our customers for the inconvenience and thank our team for their professionalism.”
An American Airlines door has just been ripped off after a possible jet Bridge failure at Dublin Airport
— Shauns_Aviation🇮🇪✈️ (@Shauns_Aviation) July 9, 2023
Images shared on social media revealed the damage to American’s 787. Photos of the aircraft at the scene show the door lying on the ground and a hole in the fuselage, below the damaged entrance, in addition to the mobilization of airport emergency vehicles.
The Boeing 787-8 involved in the Dublin incident is model number N812AA. The aircraft has been in service with American Airlines for nearly eight years since it was delivered to the airline.
The cabin has 234 seats, in business and economy classes. Given the apparent level of damage and the complexity of the necessary repairs, the American company’s plane is expected to spend a few more days in Ireland.